Help with a Federal Agency

To date, Congresswoman Elfreth’s team has closed 3,450+ constituent cases and returned over $4.8 million directly to constituents.

If you can't get an answer from a federal agency in a timely fashion, or if you feel you have been treated unfairly, our office may be able to help resolve a problem or get you the information you need. While we cannot guarantee you a favorable outcome, we will do our best to help you receive a fair and timely response to your problem.

Residents of the 3rd Congressional District of Maryland can contact us for assistance in dealing with Federal agencies. In order to better serve you, this form will generate a printable pdf document that you should sign and mail, fax, or deliver in person to our office.

Please include all pertinent information and claim numbers in your correspondence—such as:

  • Your Social Security number for a case involving Social Security;
  • VA claim number for a case with Department of Veterans Affairs;
  • Taxpayer identification number (Social Security number, if individual) for an Internal Revenue Service problem, etc.;
  • Your address, home phone number and daytime phone number (if different than home) so that we can obtain any additional information from you that might be necessary;
  • Copies of any related documents or correspondence that you may have from the agency involved;

For more details on what information is required to complete the privacy release form check out our frequently-asked-questions document HERE.

You can submit your Casework Request via webform HERE. This webform is available in multiple languages.

Please Note:

The Privacy Act of 1974 (5 U.S.C. § 552a) requires that Members of Congress or their staff have written authorization before they can obtain information about an individual's case.
We must have your signature to proceed with this type of request.

If you would rather mail a physical copy of the casework request, you can download the form HERE. For an issue with DHS or ICE, please download and fill out a privacy release form HERE.

Working With Congressional Offices:

Members of Congress generally have access to the same congressional resources and work with the same designated liaisons within federal agencies. While each congressional office has its own casework practices, contacting multiple congressional offices about the same matter does not provide additional influence with an agency or necessarily result in a faster or different outcome.
Submitting the same request to multiple congressional offices at the same time may actually delay the initial inquiry process. Because congressional offices generally work with the same agency liaisons, agencies may pause action on duplicative inquiries while the congressional offices coordinate and establish a single point of contact for the case. 
Similarly, if you have recently worked with another congressional office on the same matter and that office has already received a response from the agency, submitting the same inquiry through a different congressional office is unlikely to produce a different response. When appropriate, it may be more effective to continue working with the office already familiar with your case, particularly if the matter remains active.
Our goal is to make the congressional inquiry process as effective and efficient as possible. If another congressional office has previously assisted you with the matter, please let us know when submitting your request and provide any relevant correspondence or agency responses you have received.

Office Locations

Washington DC Office
1213 Longworth House Office Building
Washington, DC  20515
Phone: (202) 225-4016
District Office
10440 Little Patuxent Parkway
Suite 550
Columbia, MD  21044
Phone: (410) 832-8890